Terms and Conditions

Terms and Conditions:

Welcome to Group N Ship! We hope you will enjoy our website and services. Below is your user agreement. We recommend that you read it thoroughly, then print or save it electronically for future references. The terms and conditions outlined below explain your obligations to Group N Ship as well as Group N Ship’s obligations to you. Your usage of the Group N Ship’s website, the usage of your Group N Ship account, and Group N Ship’s services provided for you will all be governed by these terms and conditions. Group N Ship will be referred to in the terms and conditions below as “the Company”. By completing the Group N Ship account registration process, or by using groupnship.com, you acknowledge and agree to comply with the terms and conditions herein.

●General
●Terms of pick-up service at GNS Logistic Center(Tsuen Wan-HiTech)
●Terms of pick-up service at GNS pick-up Center
●Terms of delivery service
●Terms & conditions of returning or transit service (un-authority items included)
●Payment Terms and Condition
●Logistics delivery contract terms
●Mainland package Refund Conditions

General

1. Group N Ship will not accept any packages delivered on a Cash-On-Delivery basis to the Transit Center. Should this occur, Group N Ship will reject the items and notify the customer of the rejection.

2. Group N Ship will not accept any packages delivered without tracking services or on an original mail basis.

3. Group N Ship only accepts and deals with a waybill containing one customer’s purchased goods. Any waybills containing goods from more than one customer will be rejected or placed on hold.

4. If the goods appear to leak/smell/rotten/are not suitable for transportation when they arrive or during storage, including but not limited to the above conditions that are not suitable for transportation, GNS transit center will discard them immediately without any notification or compensation; if Because the shipment contaminates the site or other customers’ goods, we will reserve the right to recover cleaning fees or other loss compensation from the customer.

5. Group N Ship is not responsible for goods lost or delayed, and any fees incurred as a result of the following:

a. Situation 1 – the shop sends out 1 package with 1 waybill number, but 2 or more customer’s orders are contained within, causing customers to be unable to receive or verify their items.
**In such circumstances, customers are fully responsible for contacting the buyer and ensuring the package contains only their goods.

b.Situation 2 – when a customer purchases 2 or more items and provides 1 waybill number, but the buyer shipped the goods between 2 or more packages and should have 2 or more waybill numbers.
**In such circumstances, customers are fully responsible for contacting the buyer to obtain all the waybill numbers

c. Situation 3 – If the seller provides the wrong waybill number, leading the correct waybill number to expire the free warehouse storage period, resulting in overcharge fees
**In such circumstances, customers are fully responsible for contacting the buyer to obtain the correct waybill numbers

Situation 4 – The seller provided a wrong/duplicate shipping number to more than one customer. (For example, the seller provided customer A’s shipping number to customer B, then customer B successfully claimed and consolidated the shipment).

5. Group N Ship transit centre will not check or verify of the goods, such as shipments have been clearly damaged will be informed to customers, but will not constitute a responsibility to bear, such as customers need to buy their own insurance.
6. Group N Ship will attempt to update the system within 4 hours, after package arrival. However, an allotted 24 hour period is given for updates before customers may continue through the package identification process.
7. Storage at the GNS Transit Center: 90 days of storage free of charge is provided starting from package arrival date. It is highly recommended that customers log into their account to confirm and arrange shipments for their packages within these 90 days. Starting on the 91st day each package incurs a RMB10 storage fee per day. When it reaches the 101st day, it will be deemed to be awaiver. The Company will clear the record of the goods and will process the goods without any notice and compensation. **There is no 90-day free storage of contraband
**We reserve the right to change the free period to 30 days for customers whose total goods weight exceeds 100kg (regardless of the volume or actual weight). Thereafter, HKD1 will be charged as the storage fee per kg per day, and discarded on 91st day.
8. Shipping charges are calculated to the nearest whole kg. Any packages that weigh less than 1kg, will be treated as 1 kg for shipping charges calculation

Example 1: All packages with total weight of 0.99kg, will be treated as 1kg
Example 2: All packages with total weight of 1.01kg, will be treated as 2kg

9. Group N Ship uses a packages actual weight for calculation of shipping charges. If the package is plastic bags but bulky the actual weight of less than 2kg are not measured size and calculation of the volume, the actual weight for the chargeable weight; such as cartons or wooden boxes and other packaging, the volume will be measured and the volume will be calculated. Group N Ship will reserve the right to calculate the freight in terms of the volume and weight (volume weight formula : length X width X height /6000). And the actual weight of the shipment and the volume of the two between the calculated after the higher price of the freight shall prevail, such as the actual weight of the goods and volume weight at the same time less than 2kg (including 2kg), are the actual weight as the chargeable weight.
Example 1: An actual weight of 0.1kg, the volume weight of 2.0kg of goods, chargeable weight is 0.1kg
Example 2: An actual weight of 0.1kg, the volume weight of 2.1kg of goods, chargeable weight is 2.1kg
10. In case of any dispute over package’s calculated actual and volumetric weight, Group N Ship retains the right of final decision.
11. Commercial areas/ Residential areas/ Non-commercial areas/ remote districts are differentiated based on the delivery routes and/or building plans. Each region has different perimeters and different shipping surcharges.
12. New/ updated addresses must be confirmed by the computer system. Otherwise, the shipment order must undergo auditing, lasting at least one working day, to ascertain the delivery fee.
13. Each grouped shipment may contain an unlimited grouping of packages
14. After payment have been completed, orders cannot be canceled or modified
15. Group N Ship Transit Center receive packages every day from 10 am – 18:00 pm. The cut-off time for shipment orders for all services is: 20:00:00 pm
16. Group N Ship Transit Center will suspend shipments on Saturdays and the night before a public holiday
17. For record purposes, customers at the service center for pick-up services are required to produce identity documents to verify identity. This procedure is standard and the purposes of these requirements are for safety and retriever identity verification. Should there be any law violations, the information collected will be provided to the police and can be used to assist the police investigation.
18. Group N Ship Limited will not be responsible for any compensation/liability for delays/losses/damages caused by customs inspections/large shopping festivals (such as Double 11/Double 12)/domestic statutory holidays/or some force majeure situations.
19. If the customer requests to issue an invoice, please apply to the GNS customer service staff within 30 working days; if the application exceeds 30 working days or apply for multiple orders at the same time, the customer service staff must process at least 14 working days, and Customer service staff will increase the processing time as necessary.
20. Order invoices are generally only sent by email or communication software used by GNS. If you need to request the original receipt by mail, each order receipt and local surface mail must be charged HKD2. Only the personal residence or business address provided by the customer, no is suitable for mailing to the pick-up point of GNS.

Terms of pick-up service at GNS pick-up Center

Normally, payment should be made before 20:00:00, the cut-off time on the delivery date and the shipment will arrive at the GNS Logistics Center within one to two working days.
• Customers can log on to the groupnship.com or “GNS Mobile App”, select “History”, the “shipment information” and “delivery date” will be displayed
• When the shipment arrives at the pick-up center designated by the customer, the customer will receive a push notification from the “GNS Mobile App” and email. **If the customer does not have the “GNS Mobile App”, the notification will be sent by email and SMS. (*Due to the network operator’s setting, there is no guarantee that the customer will receive the SMS. The notification is subject to the App push notification and email.***(Start from 11/10/2021, SMS will no longer be used as delivery notification, and will be sent via push notification or email (EMAIL) in the GNS mobile application (APP)).
• Customers can pick up the goods during the opening hours of the self-pickup point/pickup center. When picking up the shipment, you must provide the order number and the Hong Kong mobile phone number filled in by the consignee when placing the order as proof of collection
• After the staff checks the information, the customer can pick up the goods
• Each self-pickup point/pick-up center has a specific free warehouse period and delivery terms, and customers must pick up the package according to the terms of the self-pickup point/pickup center.
• For the shipping time of Double Eleven, Double Twelve, and individual holidays, please refer to the Announcement on the GNS website and Facebook page
Remarks:
• Working days do not include the rest days of the pick-up point/delivery center, public holidays, and days when the goods are deducted by customs.
• The notification is from 10:00 am to 22:00 pm, and the reception status depends on the status of the mobile data service or mobile phone network provider
• The logistics service provider is Alink Network (Hong Kong) Co., Ltd.
• If it is not picked up within 10 working days after the free storage period of the self-pickup point/pickup center, it will be treated as a discarded item. Group N Ship Limited will clear the goods storage records and handle the goods by themselves without any notice or compensation.
• In case of delay/loss/damage caused by customs inspection of vehicles or cargo, Group N Ship Limited will not be responsible for any compensation/liability
• The goods will be weighed according to the actual weight and volume (please refer to the FAQ for details), and the heavier is the billable weight to calculate the freight. Length x width x height (cm) ÷ 6,000 = volume weight (kg)
• Unlimited consolidation.
• Up to 20kg or above, directly calculated at $6 per kilogram.
• Up to 51kg or above, please refer to “OVERWEIGHT/OVERSIZE PARCEL SERVICE”.
After the package arrives at the self-pickup location/pickup center, please pick it up within the designated free storage time, otherwise, each package requires a deposit of HK$10 (per piece and per day) **Overdue and oversized parcel may be re-determined according to their volume or weight (calculated per kilogram)
• If the order cannot be picked up on the specified day, it may be returned to the GNS Logistics Center as required by the pick-up point on the day the shipment is overdue and will be charged with a transfer fee of HK$50 and HK$20 storage fee per working day.
• If the notification fails to contact the customer due to communication problems, Group N Ship Limited and all self-pickup points will reserve the right to charge additional fees due to overdue or return directly to GNS Logistics Center. And will be charged HKD 50 for transfer Warehouse handling fee and HK$20 storage fee per working day.
• If there are special reasons, please notify in advance so that appropriate arrangements can be made.
• If the weight/dimension/quantity of the shipment is too large to cause inconvenience at the self-pickup point, and the customer fails to pick up the goods at the self-pickup point on the first day of arrival or within the storage day, the shipment will be stored in the GNS Logistics Center 3 days, staff will inform the customer by phone or email or SMS after the scheduled pick-up date and then delivers it to the pick-up point.***(Start from 11/10/2021, SMS will no longer be used as delivery notification, and will be sent via push notification or email (EMAIL) in the GNS mobile application (APP)).
• Each self-pickup point/pickup center has different restriction standards based on the inventory space. Oversized or overweight shipments must be picked up on the same day. If the customer does not pick up the goods during the business hours of the self-pickup point/pickup center, and the self-pickup point fails to provide storage space, the shipment will be considered abandoned, and no compensation will be made
• All self-pickup points/pickup centers do not have unpacking areas. If customers ignore the advice, the self-pickup point will charge that customer a garbage cleaning fee of HK$10/piece, such as wooden boxes for HK$50/piece. If you need to check the goods, please communicate with the pick-up point first, and obtain consent before disassembling the goods on-site. If the pick-up point/pickup center does not provide garbage cleaning services in the mall, please clean up by yourself. The center reserves the right to pursue legal responsibility for any losses/expenses caused by the behavior of the guests.

Terms of delivery service

1. For use of single-package express delivery, must be less than 200cm, the weight of a single piece must 30 kg (KG) or below; if the goods over the length of 200cm or 30kg, need to pay the additional cost of HKD180 / RMB160.
2. Group N Ship will use ALINK network as the logistics provider
3. Delivery service is generally arranged during office hours (the actual delivery time is negotiated by the driver and the customer); Logistics company does not receive or deliver on Sundays or public holidays
4. To protect the interests of customers, the logistics company will follow the specified address on delivery order; should there be a need to change the delivery address after the order is confirmed, the customer shall notify the Company as soon as possible
5. New/ updated addresses must be confirmed by the computer system. Otherwise, the shipment order must undergo auditing, lasting at least one working day, to ascertain the delivery fee.
6. The Company is not responsible for any problem that arises during delivery to a work or home address provided by the Customer, that does not belong to the Customer.
7. Delivery area and pre-delivery contact
a. When the designated delivery address is a residential address, the delivery staff will contact the customer using the contact phone number provided in the Group N Ship account, prior to delivery.
b. When the designated delivery address is a commercial area, the delivery staff will not make contact prior to delivery.
c. If contact prior to delivery is necessary, the customer may note “recipient information – delivery notice” when completing the order form.
8. If the first delivery attempt is unsuccessful, the delivery staff will leave a note for the customer to call ALINK hotline 852-23574360 for second delivery arrangements. Second delivery arrangements may have separate charges, please contact the logistic company for further information.
9. Based on regional distribution planning or building plans, the Company has separated regions into the following districts: commercial areas/residential/ non-commercial/ remote areas; different fees for each are set.
10. If the customer-requested delivery address does not have elevators, the logistic company will notify the customer to pick up the shipment on the ground floor. Costs and restrictions of delivering shipments up-stairs (applicable when the recipient address does not have escalators or elevators on the first floor):
a. Weight restrictions: each shipment must be within 10KG, total shipment weight not exceeding 50KG
b. Size restrictions : length + width + height ≦120CM single side length within 60CM
c. For shipment within restrictions, an additional stairs delivery will be charged at $30(HKD)/shipment/flight of stairs (10steps)

11. When verifying shipments, customers must check the package information on the GNS waybill and original packaging of goods before signing the verification slip. If a problem arises, contact staff immediately.
12. If the logistic company is unable to deliver shipment after 7 days of the attempt, the shipment will be stored at the logistic company’s warehouse and a storage fee will be charged at $20 HKD per working day.

12. At the Double 11/Double 12/statutory holidays, the business hours of the delivery service or self-pickup point may be changed. Please pay attention to GNS website and Facebook page for the update news.

Note:
The weight calculation method for items that are volumetrically large but light: length (cm) X width (cm) X height (cm) / 6000 = volumetric weight. Shipping costs will be charged according to the actual weight or dimensional weight of packages, whichever is greater. (To avoid arguments, it is best for customers to contact the store in advance to inquire about shipment situation)

Terms & conditions of returning or transit service (un-authority items included)：

1. GNS has the right to reject any un-authority items, customer can:
a. Return the items to the origin or transfer to other port (address proved and contact telephone no. must be provided) within free storage period.
b. Collect the items at GNS Pick-up Center within the free storage period.
c. The free storage offer for un-authority items shall be fifteen days from the date of receipt of the goods. If there is no arrangement in the free period, the items will be treated as disposable. GNS has full right to handle it in whatever way without advice to customers or consignee.
2. Any damaged or unsatisfied items returning to sender, all costs borne by the customer.
3. Customer choose to collect the items at GNS Shenzhen pick up center. Please email to address: [email protected] or call 5804 9888 notifying customer care department in one day advance to identify goods and shorten pick-up waiting time.
4. All freight arising due to return or transit to be borne by the customer. GNS shall not be liable for any indirect loss or other non-subjective loss caused by the delay or loss of the conveyance of the goods.
5. Details about fees of return and transshipment, please can be found at the website “Return/Transfer” section.
6. For the process of return or transfer, please visit “New G user instruction”
7. The order cannot be changed or canceled after payment is made and no refund will be arranged by GNS.
8. The GNS Transit Center transit center does not conduct goods inspection therefore no liability, but will inform the customer if any significant damages being found. Customers have to purchase their own insurance when necessary.
9. GNS will reserve the right of final decision for any dispute.

Payment Terms and Condition:

Paypal :
1. Charges paid via Paypal shall be settled in Hong Kong Dollars (HKD)
2. 3% service fee + HK$2.50 admin fee (minimum HK$3) will be charged when using PayPal transaction
3. The Company shall not refund should the customer wish to cancel the shipment order, after payment has been completed
4. Should there be a refund of any Paypal transactions, the refund will be deposited into the Customer’s Paypal account within a month.
5. The Company’s payment refund date is different from Paypal’s monthly balance statement date
6. Except for the order number and transaction records, the Company does not store any customer PayPal account information. For all inquiries about the PayPal payment details, please contact your issuing bank.
7. If using PayPal payment, to protect the interest of customers, the Customer must a PayPal account holder
8, In case of any dispute, Group N Ship will retain the right of final decision.

International Credit Card:
1. Charges paid via credit cards shall be settled in Hong Kong Dollars (HKD)
2. 3% service fee + HK$2.50 admin fee (minimum HK$3) will be charged when using credit card transaction
3. The Company shall not refund should the customer wish to cancel the shipment order, after payment has been completed
4. Should there be a refund of any transactions, the refund will be deposited into the Customer’s account within a month
5. The Company’s payment refund date is different from credit card’s monthly balance statement date
6. Except for the order number and transaction records, the Company does not store any customer credit card account information. For all inquiries about payment details, please contact your issuing bank.
7. To protect the interest of customers, the Customer must the credit card holder
8. In case of any dispute, Group N Ship will retain the right of final decision.

Alipay:
1. Charges paid via Alipay shall be settled in Chinese yuan (RMB)
2. The Company shall not refund should the customer wish to cancel the shipment order, after payment has been completed
3. In case of any dispute, Group N Ship will retain the right of final decision.

Bank transfer, ATM or online payment:
1. Payment transfer to HSBC Bank (details as below) –
Banker: Hong Kong and Shanghai Banking Corporation Ltd.
Account Holder: GROUP N SHIP LIMITED
Account No.: 848-531802-001
2. ATM deposit or online payment – Please send the receipt or payment transfer successful screenshot indicating your user number, registered email address/phone number for verification to [email protected] or WeChat: GNS58049888 or WhatsApp 67382821 or upload to GNS website for verification purpose.
3. Customer cannot make any cancellations or changes after payment and no refund will be arranged.
4. In case of any dispute, Group N Ship retains the right of final decision

UnionPay :
1. Charges paid via UnionPay shall be settled in Hong Kong Dollars (HKD)
2. The Company shall not refund should the customer wish to cancel the shipment order, after payment has been completed
3. Should there be a refund of any UnionPay transactions, the refund will be deposited into the Customer’s UnionPay account within a month.
5. The Company’s payment refund date is different from UnionPay’s monthly balance statement date
6. Except for the order number and transaction records, the Company does not store any customer UnionPay account information. For all inquiries about the UnionPayl payment details, please contact your issuing bank.
7. If using UnionPay payment, to protect the interest of customers, the Customer must a UnionPay account holder
8, In case of any dispute, Group N Ship will retain the right of final decision.

Freight Collect :
1. Only available designated pick-up point/delivery centre can provide freight collection services. Customers will have to check in advance.
2. Payment method selections:
i) GNS Logistics Centre (Tsuen Wan-HiTech) accepts only Octopus payments. (This machine does not have value-added services).
ii) Only the designated pick-up point / centre can accept cash payment (please refer to the GNS website for details).
3. Please settle the payment before goods release. If any wrong items or damage, the payment will not be returned and the customer should contact the sender directly to follow up concerning claims. GNS can assist in handling the goods returned, but need to charge the returning freight. (For all inquiries, please contact our customer service at telephone no. 5804 9888).
4. In case of any dispute, Group N Ship retains the right of final decision.

Logistics delivery contract terms

1. Shipment of contrabands, including items such as counterfeit goods and infringement goods, is strictly prohibited. All offenders will be sent to official governmental officers for further investigation and user accounts will be terminated immediately. (All goods, G coins and freight (if any) will not be compensated.)
i) If it has been consolidated, all the goods will be disposed of immediately (regardless of whether there are normal goods and whether they are truthfully declared).
ii) If the shipment arrives at the GNS Transit Center and still has not been consolidated, the customer must pay an administrative fee of HKD12 (each piece, eg 1 order number ten pieces, that is, HKD12x10) and arrange domestic express delivery to pick it up at the office within 3 working days The item needs to be returned, and the freight is paid by itself. If due to domestic holidays or cannot be processed, the item will be discarded. **Above, our company will not make any compensation. And reserve the right to pursue the customer, due to the consignment of contraband, which causes other goods on the day And all related expenses (including administrative fees and fines), compensation and liabilities arising from the seizure of the Zhonggang vehicle by the customs.

2. Shipper or you and Group N Ship (“the Company”) as the carrier shall acknowledge the following terms to abide by as a legally binding contract. Confirmation of shipment order or payment of shipping services by you constitutes immediate acceptance of and compliance with the terms of this contract.

I. The shipper and the carrier’s obligations and commitments:
1. Shipper or you and your appointed agent ensures that the commissioned shipped goods are in line with national laws, governmental transport sector requirements, and abides by the will of the goods carrier. The company, as the shipment carrier, refuses to carry the following items:
a. All powder, liquid items, and discs;
b. High value or a large quantity of electronic products;
c. Drugs or drug-related utensils;
d. Control props, stun gun or simulation toy guns, etc;
e. Live animals, plants, seeds, animal fur, and its products, herbs or specimen, etc;
f. Infringement of trademarks, copyrights or intellectual property goods, an offense against morality books, photographs, sculptures or appliances;
g. Flammable, perishable or toxic, explosive, destruction, radioactive, corrosive, and dangerous goods;
h. Fragile items (such as the guests sent for the fragile items, once damaged, the company will not make compensation) ;
i. Currency, VAT invoice, receipt or other securities, gold and silver, antiques, precious metals, diamonds, jade, jewelry, high-value jewelry;
j. Non-genuine / fake goods orders, suspected to be non-genuine goods brand. Even if the goods are genuine, but the price is unreasonably low for the goods (In the event the shipment contains a single non-genuine or fake goods, irrespective of whether the goods were lost in the mail, the company will not make any compensation ) ;
k. By the Hong Kong Customs import controls and foreign customs embargoed goods, such as food (e.g. fresh meat), medicines, cigarettes, electronic cigarettes, smoke oil, soil, etc.;
l. Does not meet the ” Hong Kong Ordinances “, ” Law of the People’s Republic of China on Product Quality “, ” Law of the People’s Republic of China on the Protection of Consumer Rights and Interests” and other administrative regulations, departmental rules and regulations of the national mandatory standards of goods;
2. the Carrier reserves the right to reject unsuitable express packages or transports that, intentionally or unintentionally, conceal the true name and value of goods, or goods which are prohibited by national laws to be carried, mailed, or transported. Should there be a breach of the law, the shipper or customer is willing to bear all legal and financial liability arising therefrom.
3. The company reserves the right to pursue the compensation, expenses and liabilities arising from the customs seizure of other goods due to the customer’s consignment of contraband.
4. The Shipper and the Customer or its agent agree to accept and will make payment for any of the Carrier’s published fees and related storage, returned and transport costs incurred.
5. Should there be pollution or damage to other customer’s goods as a result of the overflow of the Customer’s goods oozing, or leakage of any liquid or solid due to improper packaging of goods or the goods itself, the Carrier will hold the Shipper or Customer responsible for all legal and financial liability
6. Group N Ship Mainland Transit Center will not accept any packages delivered on a Cash-On-Delivery basis.
7. Group N Ship Mainland Transit Center only accepts and deals with the one-waybill number-one package (may contain multiple items from the same shop). If the seller offers a waybill number, but two or more customer’s packages are contained within, Group N Ship reserve the right to reject the packages, or the Company does not assume any liability or loss after parcel arrival.

II. Right of Inspection
1. The Company is entitled to be informed of the nature of the carriage of goods, commodity quantity, and weight, so as to assist the government and the transport sector for carried shipments inspection or investigation.
2. Group N Ship commissioned shipments will go through random sampling inspection. If we find items do not meet the “contract of carriage terms” requirements, the Company will refuse to carry them.
3. The staff of the Company is entitled to see the goods, to ensure lack of contrabands, before the Customer or the Agent can receive the goods.

III. Right to Detain Commissioned Shipments
1. Should the Shipper, Customer, or its Agent fail to pay the contracted shipping and related fees, such that the Carrier is not made before the effective guarantee, the Company reserves the right to detain any commissioned shipments.
2. Any package at our Group N Ship Mainland Transit Center without further shipping instruction or any shipment at the service center not picked up after a 2-months period will be deemed abandoned and will be disposed of.

4. The company’s logistics services use the package’s original packaging when it arrives at our Mainland Transit Center as a foundation, then consolidate the packages. As a result, the Shipper or Customer will bear any responsibility in the event any items are damaged due to improper original packaging, did not meet the requirements of the safe transport of goods, or the special nature of the material items (such as important items easily damaged items, etc.) is not indicated to the Company,
5. To protect the interests of customers, with the except of random sample surveying to satisfy the requirements of governmental transport sectors; When receiving packages at the Group N Ship Mainland Transit Center, even at the request of Customer, our staff will not open packages for quality and quantity inspections. The Company is not liable for quantity and quality error, or anything of that nature, of purchased goods, such as shipments have been clearly damaged will be informed to customers, but will not constitute a responsibility to bear, such as customers need to buy their own insurance.

V. Lost of Shipment Claim Procedures
1. In cases where the shipment is missing, please send inquiries via email to [email protected]. If it has been verified that shipment is lost due to logistics and transport issues, the maximum compensation can be up to $500 or 3 times the freight (whichever is lower), if Customer requires more protection for their transport goods, Customer should purchase package transportation-related insurance from an external source.
2. Coverage includes the shipment arrived Group N Ship Mainland Transit Center only
3. Any claims must be made within 72 hours after shipment is received. To declare, please send an email to our customer service department at: [email protected] with the following information**:
a. Group N Ship or logistic company delivery receipt
b. Screenshot of purchase
c. Customer contact phone number
d. Group N Ship account ID number
e. Recipient address, and related proof of address
f. Photo of shipment’s outer packaging at pick-up or received (must have a clear image of package order number)
g. In regards to trademark shipments, valid proof of genuine goods must be provided (such as formal invoice issued by shops; handwritten documents will not be accepted)

** Compensation information on all new declarations are subject to review by the Company. The audit results will be subject to the final decision of the Company, usually, it takes 7-10 working days to complete the review.
4. For late declarations, the Company will have deemed to have completed the required delivery without issues; any complaints made afterward will not be accepted.
5. In case of any dispute, Group N Ship retains the right of final decision.

VI. Damage Claim Procedures
1. Customer is obliged to have good communication with Supplier to ensure that purchased goods have durable, sufficient thickness and supportive inner and outer packaging or container during transport; in order to prevent shipment damage during transport caused by improper packaging. The packaging should also contain suitable protective and cushioning material, such as bubble wraps; so when there are multiple items in a package, damage due to friction, collision, shaking, or squeezing issued sounds may be reduced. If poor packaging results in damaged goods, the Company will not make any compensation. If a customer requires more protection for their transport goods, the Customer should purchase package transportation-related insurance from an external source.
2. If the goods being transported constituents as ceramic, glass products, special crafts, and other fragile items or goods easily folded, Customers are obliged to do the following:
a. Good external packaging: to ensure the proper delivery of goods and protect the goods from damage during shipment, it must be packaged within a durable package container. Examples include: tough outer carton with nailed wooden frames, to ensure carton can withstand pressure
b. Good internal packaging: ensure the internal packaging has pads and other cushioning material. Each fragile item must be wrapped with the additional thickness-sufficient material, such as bubble wrap or foam paper.
c. Inner and outer packaging must have sufficiently supporting, durability, and adequate protection thickness material.
d. Warning labels: ensure all four sides of the package contain conspicuously labeled “Handle with care” or “Fragile” and other warning labels in Chinese. n the case of goods susceptible to bending and damage, a warning label “Do not bend” should be placed.
3. Group N Ship transit center will not check or verify of the goods, such as shipments have been clearly damaged will be informed to customers, but will not constitute a responsibility to bear, such as customers need to buy their own insurance.
4. If not above situation, please e-mail to [email protected] for compensation application. The Company will decide, after reviewing of application material, whether to pay compensations. The maximum compensation amount is HK$500 or 3 times the freight (whichever is lower). Therefore, if the Customer requires more protection for their transport goods, the Customer should purchase package transportation-related insurance from an external source.
5. Any claims must be made within 72 hours after shipment is received. To declare, please send an email to our customer service department at: [email protected] with the following information**:
. Group N Ship or logistic company delivery receipt
a. Screenshot of purchase
b. Customer contact phone number
c. Group N Ship account ID number
d. Recipient address, and related proof of address (for delivery options)
e. Photo of shipment’s outer packaging at pick-up or received (must have a clear image of package order number)
f. For late declarations, the Company will have deemed to have completed the required delivery without issues; any complaints made afterward will not be accepted.
g. In case of any dispute, Group N Ship retains the right of final decision.

VII. Logistics Claims Conditions
1. After a claim has been verified, generally, 10 working days are required for complete compensation
2. All compensation amounts are in Hong Kong Dollars (Company reserve rights to make adjustments based on market exchange rate)
3. Refunds can take the following compensation methods:
1. Checks:
1. Customers are required to email to [email protected]: a completed and signed the logistics compensation form, together with a copy of their bank passbook / ATM card; in order for us to fill in the check payee name and make appropriate compensation arrangements.
2. Customers are required to collect their refund checks in person at the office in Tsuen Wan. When collecting the check, the customer must produce their identity cards to verify the identity of the collector. (Temporarily handled by ALINK).
3. Checks must be collected within 3 months period, starting 3 working days after the date of the confirmation email. After 3 months, the check will be forfeited.
4. After the cheque has been received, the Customer must cash in the cheque at a bank within 6 months of the date written on the check. Requests for overdue replacement checks have a $200HKD handling fee per check.
5. In requests for check replacement due to loss, the Customer shall pay HKD$200 handling fee per check.
6. Tsuen Wan collection office address: Room 3, G/F, Hi-tech Industrial Centre, Phase B, 491-501 Castle Peak Rd (Tsuen Wan), Chai Wan Kok, Hong Kong (Office hours: Monday-Friday, 10 am – 4 pm)
2. Bank Transfer:
1. Customers are required to email to [email protected]: a completed and signed the logistics compensation form, together with a copy of their bank passbook / ATM card; in order for us to fill in the check payee name and make appropriate compensation arrangements.
2. Hong Kong customers: Bank transfer cash refund applies only to HSBC, Hang Seng Bank, Bank of China accounts.
3. If the Company does not accept the Customer’s desired bank as an option, compensations shall be made by check refunds.

Mainland package Refund Conditions:

(only the shipment arrived in GNS transit centre and return to Mainland)
Shipper or you and the Company as the carrier shall acknowledge the following terms, to abide by as a legally binding contracts. Effective immediately, payment of shipping services constitutes acceptance of and compliance with the terms of this contract.

I. The shipper and the carrier’s obligations and commitments:
1. Shipper, or its appointed agent, ensures that the commissioned shipped goods are in line with national laws, governmental transport sector requirements, and abides by the will of the goods carrier. The company, as the shipment carriers, refuse to carry the following items :
1. Flammable, perishable or toxic, explosive, destruction, radioactive, corrosive, and dangerous goods;
2. Of drugs or drug-related utensils
3. Or offense against morality books, photographs, sculptures or appliances
4. Infringement of trademarks, copyrights or intellectual property goods
5. Currency, VAT invoice, receipt or other securities, gold and silver, antiques, precious metals;
6. Live animals, plants, or seeds
7. All powder, liquid items, and discs;
8. All “Illegal Prohibited Items of Mainland Export” and “Items Prohibited for transportation by law”
2. The Shipper and the Customer agree that the Company reserves the right to reject unsuitable express packages or transports that, intentionally or unintentionally, conceal the true name and value of goods, or goods which are national laws prohibited to be carried, mailed or transported. Should there be a breach of the law, the shipper or customer is willing to bear all legal and financial liability arising therefrom.

3. The Shipper and the Customer or its agent agree to accept and will make payment for any of the Company’s published fees and related storage, returned and transport costs incurred.

4. Should there be pollution or damage to other customer’s goods as a result of the overflow of the Customer’s goods oozing, or leakage of any liquid or solid due to improper packaging of goods or the goods itself, the Company will hold the Shipper or Customer responsible for all legal and financial liability

III. Right to Detain Commissioned Shipments
1. Should the Shipper, Customer, or its agent fails to pay the contracted shipping and related fees, such that the Carrier is not made before the effective guarantee, the Company reserves the right to detain any commissioned shipments.
2. If the Logistic company is unable to contact the recipient successfully after 3 attempts, shipment will be stored at the Logistic company without further delivery attempts. Further delivery will be charged separately.
3. Any package at our GNS Transit Center without further shipping instruction or any shipment at the service center not picked up after a 2-months period will be deemed abandoned and will be disposed of.

IV. Disclaimer
1. The Company is not liable for any shipment delays, lost, destroyed, or confiscated as a result of circumstances beyond the control of the Company. These include but are not limited to war, riots, bad weather, flight delays, severe crash disasters, typhoons, fires, floods, major accidents, and other varieties of man-made or natural circumstances, including forfeitures resultant of the Shipper or Customer.
2. The Company does not assume any liability for indirect or non-subjectivity losses caused by missing or delayed shipment.
3. The Company is not responsible for errors, losses, or delays in delivery as a result of the following:
1. Shipper or Customer errors, which includes but is not limited to: incorrectly or incompletely addressed shipment, incorrect contact phone number, recipient change of address, or geographical undeliverable
2. Shipment entrusted is a violation of relevant state policies, laws, and regulations, such as the shipment of flammable, explosive, pollution, corrosive, toxic types of powder, liquid, and other dangerous goods
3. Various losses caused inappropriate declaration and packaging by the Shipper or Customer
4, Group N Ship transit center will not check or verify of the goods, such as shipments have been clearly damaged will be informed to customers, but will not constitute a responsibility to bear, such as customers need to buy their own insurance.
5. The company’s logistics services use the package’s original packaging when it arrives at our GNS Transit Center as a foundation. As a result, the Shipper or Customer will bear any responsibility in the event any items are damaged due to improper original packaging, did not meet the requirements of the safe transport of goods, or the special nature of the material items (such as important items easily damaged items, etc.) is not indicated to the Company,
6. To protect the interests of customers, with the exception of random sample surveying to satisfy the requirements of governmental transport sectors; even at the request of Customer, when our GNS Transit Center receives packages, our staff will not open packages for quality and quantity inspections. The Company is not liable for quantity and quality error, or anything of that nature, of purchased goods.

V. Lost of Shipment Claim Procedures
1. In cases where the shipment is missing, please send an email to [email protected]. If it has been verified that the shipment is lost due to logistics and transport issues, the maximum compensation can be up to $500 or 3 times the freight(whichever is lower). After examination, the Company will decide whether to pay compensation. Due to legal issues, Group N Ship is not liable for shipment compensations that exceed the compensation limit. Therefore, if the Customer requires more protection for their transport goods, the Customer should purchase package transportation-related insurance from an external source.
2. Group N Ship is not responsible for goods lost, delayed or damaged in transit between Customer’s supplier and our GNS Transit Center
3. If not above situation, please e-mail application to [email protected], Any claims must be made within 72 hours after shipment is received. To declare, please send an email to our customer service department at: [email protected] with the following information:
a. Group N Ship or ALINK delivery receipt
b. Screenshot of purchase
c. Customer contact number
d. Group N Ship account ID number
e. Recipient address, and related proof of address
f. Photo of shipment’s outer packaging at pick-up or receival (must have clear image of package order number)
4. It is assumed that after an appropriate time frame (72 hours), all shipments have been
accepted without issues; any complaints made afterward will not be accepted.
5. In case of any dispute, Group N Ship will retain the right of final decision.

VI. Damage Claim Procedures
1. The customer is obliged to have good communication with the Supplier to ensure that purchased goods have durable, sufficient thickness and supportive inner and outer packaging or container during transport; in order to prevent shipment damage during transport caused by improper packaging. The packaging should also contain suitable protective and cushioning material, such as bubble wraps; so when there are multiple items in a package, damage due to friction, collision, shaking or squeezing issued sounds may be reduced. If poor packaging results in damaged goods, the Company will not make any compensation.
2. If the goods being transported constituents as ceramic, glass products, special crafts, and other fragile items or goods easily folded, Customers are obliged to do the following:
a. Good external packaging: to ensure the proper delivery of goods and protect the goods from damage during shipment, it must be packaged within a durable package container. Examples include: tough outer carton with nailed wooden frames, to ensure carton can withstand pressure
b. Good internal packaging: ensure the internal packaging has pads and other cushioning material. Each fragile item must be wrapped with the additional thickness-sufficient material, such as bubble wrap or foam paper.
c. Inner and outer packaging must have sufficiently supporting, durability, and adequate protection thickness material.
d. Warning labels: ensure all four sides of the package contain conspicuously placed “Handle with care” or “Fragile” and other warning labels in Chinese. n the case of goods susceptible to bending and damage, a warning label “Do not bend” should be placed.
e. If any one of the above requirements is not followed causing poor packaging and the goods are damaged during shipment, the Company will not make any compensation.
3. Group N Ship transit center will not check or verify of the goods, such as shipments have been clearly damaged will be informed to customers, but will not constitute a responsibility to bear, such as customers need to buy their own insurance.
4. If not above situation, please e-mail application to [email protected], after examination, the Company will decide whether to pay compensation of up to 3 times the shipping cost
5. Any claims must be made within 72 hours after shipment is received. To declare, please send an email to our customer service department at: [email protected] with the following information:
a. Group N Ship or ALINK delivery receipt
b. Screenshot of purchase
c. Customer contact number
d. Group N Ship account ID number
e. Recipient address, and related proof of address
f. Photo of shipment’s outer packaging at pick-up or received (must have a clear image of package order number)
g. It is assumed that after an appropriate time frame (72 hours), all shipments have been accepted without issues; any complaints made afterward will not be accepted.
h. In case of any dispute, Group N Ship will retain the right of final decision.

VII. Logistics Claims Conditions
1. After the claim has been verified, generally, 10 working days are required for complete compensation.
2. All compensation amounts are in Hong Kong Dollars (Company reserve rights to make adjustments based on market exchange rate)
3. All compensation will be returned to the customer in the form of a crossed check or G coins.

VIII.

In case of any discrepancies or inconsistencies between the English and Chinese versions of these terms and conditions, the Chinese version shall prevail.