Terms and Conditions

Terms and Conditions:

Welcome to Group N Ship! We hope you will enjoy our website and services. Below is your user agreement. We recommend that you read it thoroughly, then print or save it electronically for future references. The terms and conditions outlined below explain your obligations to Group N Ship as well as Group N Ship’s obligations to you. Your usage of the Group N Ship’s website, the usage of your Group N Ship account, and Group N Ship’s services provided for you will all be governed by these terms and conditions. Group N Ship will be referred to in the terms and conditions below as “the Company”. By completing the Group N Ship account registration process, or by using groupnship.com, you acknowledge and agree to comply with the terms and conditions herein.

●General
●Terms of pick-up service at GNS Logistic Center(Tsuen Wan-HiTech)
●Terms of pick-up service at GNS pick-up Center
●Terms of delivery service
●Terms & conditions of returning or transit service (un-authority items included)
●Payment Terms and Condition
●Logistics delivery contract terms
●Mainland package Refund Conditions

General

1. Group N Ship will not accept any packages delivered on a Cash-On-Delivery basis to the Transit Center. Should this occur, Group N Ship will reject the items and notify the customer of the rejection.

2. Group N Ship will not accept any packages delivered without tracking services or on original mail basis.

3. Group N Ship only accepts and deals with a waybill containing one customer’s purchased goods. Any waybills containing goods from more than one customers will be rejected or placed on hold.

4. Group N Ship is not responsible for goods lost or delayed, and any fees incurred as a result of the following:

a. Situation 1 – the shop sends out 1 package with 1 waybill number, but 2 or more customer’s orders are contained within, causing customers to be unable to receive or verify their items.
**In such circumstances, customers are fully responsible for contacting the buyer and ensuring the package contains only their goods.

b.Situation 2 – when a customer purchases 2 or more items and provides 1 waybill number, but the buyer shipped the goods between 2 or more packages and should have 2 or more waybill numbers.
**In such circumstances, customers are fully responsible for contacting the buyer to obtain all the waybill numbers

c. Situation 3 – If the seller provides the wrong waybill number, leading the correct waybill number to expire the free warehouse storage period, resulting in overcharge fees
**In such circumstances, customers are fully responsible for contacting the buyer to obtain the correct waybill numbers

5. Group N Ship transit centre will not check or verify of the goods, such as shipments have been clearly damaged will be informed to customers, but will not constitute a responsibility to bear, such as customers need to buy their own insurance.
6. Group N Ship will attempt to update the system within 4 hours, after package arrival. However, an allotted 24 hour period is given for updates before customers may continue through the package identification process.
7. Storage at the GNS Transit Center: 90 days of storage free of charge is provided starting from package arrival date. It is highly recommended that customers log into their account to confirm and arrange shipments for their packages within these 90 days. Starting on the 91st day each package incurs a RMB10 storage fee per day. When it reaches the 101st day, it will be deemed to be awaiver. The Company will clear the record of the goods and will process the goods without any notice and compensation.
8. Shipping charges are calculated to the nearest whole kg. Any packages that weigh less than 1kg, will be treated as 1 kg for shipping charges calculation

Example 1: All packages with total weight of 0.99kg, will be treated as 1kg
Example 2: All packages with total weight of 1.01kg, will be treated as 2kg

9. Group N Ship uses a packages actual weight for calculation of shipping charges. If the package is plastic bags but bulky(such as : clothes, dolls etc) the actual weight of less than 2kg are not measured size and calculation of the volume, the actual weight for the chargeable weight; such as cartons or wooden boxes and other packaging, the volume will be measured and the volume will be calculated. Group N Ship will reserve the right to calculate the freight in terms of the volume and weight (volume weight formula : length X width X height /6000). And the actual weight of the shipment and the volume of the two between the calculated after the higher price of the freight shall prevail, such as the actual weight of the goods and volume weight at the same time less than 2kg (including 2kg), are the actual weight as the chargeable weight.
Example 1: An actual weight of 0.1kg, the volume weight of 2.0kg of goods, chargeable weight is 0.1kg
Example 2: An actual weight of 0.1kg, the volume weight of 2.1kg of goods, chargeable weight is 2.1kg
10. In case of any dispute over package’s calculated actual and volumetric weight, Group N Ship retains the right of final decision.
11. Commercial areas/ Residential areas/ Non-commercial areas/ remote districts are differentiated based on the delivery routes and/or building plans. Each region has different perimeters and different shipping surcharges.
12. New/ updated addresses must be confirmed by the computer system. Otherwise, the shipment order must undergo auditing, lasting at least one working day, to ascertain the delivery fee.
13. Each grouped shipment may contain an unlimited grouping of packages
14. After payment have been completed, orders cannot be canceled or modified
15. Group N Ship Transit Center receive packages every day from 10 am – 18:00 pm. The cut-off time for shipment orders for all services is: 16:30 pm
16. Group N Ship Transit Center will suspend shipments on Saturdays and the night before a public holiday
17. For record purposes, customers at the service center for pick-up services are required to produce identity documents to verify identity. This procedure is standard and the purposes of these requirements are for safety and retriever identity verification. Should there be any law violations, the information collected will be provided to the police and can be used to assist the police investigation.

Terms of pick-up service at GNS Logistic Center(Tsuen Wan-HiTech)

1. After the consolidation order has arrived at the GNS Logistic Center (Tsuen Wan-HiTech) The goods must be collected within seven working days from the date of arrival. Overdue charges HK $ 20 per working day. From the date of expiry, the deposit fee will be determined on the basis of the volume or weight of the shipment, and each bill of lading or may be charged not less than HKD5 per piece or per kilogram as an additional deposit. (calculated for each set of order numbers, no total weight and total volume limit)
***Group N Ship calculated weight is viewed as standard
2. When picking up your orders, the retriever shall provide the recipient’s name, telephone number and GNS waybill number for verification purposes.
3. Individual package waybill numbers and SMS messages cannot be used to pick up shipments. SMS messages are used only as a mean to inform customers about pick-up details, and not for customer verification usage.
4. The customer has the responsibility to check the goods with the clerk which the goods is correct or not before leaving.
5. To avoid any misunderstanding, GNS logistic center staff will take out all packages within a grouped shipment based on the order information. GNS logistic center staff will not, in response to customer request, extract only some of the packages within a grouped shipment.
6. Please prepare your own bags
7. Consolidation goods are not picked up at the GNS logistic Center after a 2-months period deemed to be a waiver.

Terms of pick-up service at GNS pick-up Center

1. All pick-up Center due to space restrictions, are provided with the designated free warehousing service (** does not include arrival, and from the date of work days), the customers must be based on each from the pick-up center time to extract the shipment, overdue daily collection from the mention pick-up center designated storage fee. From the date of expiry, the deposit fee will be determined on the basis of the volume or weight of the shipment, and each bill of lading or may be charged not less than HKD5 per piece per kilogram as an additional deposit.2. The goods arrived pick-up center, according to the GNS website published within each pick-up center can be free storage within the time has not yet pick-up, will be arranged to return to the GNS logistics Center (Tsuen Wan – HiTech), customers need to be informed and arranged in order to retrieve the goods. And will pay a transfer fee of HK $ 50 per shipment.3. After the merger of the order of the shipment, the total weight of the goods and the total volume limit, the relevant restrictions to GNS website announced prevail.
4. Goods can not exceed the length of 1.8 meters, a single weight of more than 30kg (total weight of 100kg or less) will be charged HKD180 / RMB160 surcharge. ** Some designated pick-up center, size and weight restrictions are set differently, subject to publication on the website.
5. When picking up your orders, the retriever shall provide the recipient’s name, telephone number and GNS waybill number for verification purposes.
6. Individual package waybill numbers and SMS messages cannot be used to pick up shipments. SMS messages are used only as a mean to inform customers about pick-up details, and not for customer verification usage.
7. The customer has the responsibility to check the goods with the clerk which the goods is correct or not before leaving.
8. To avoid any misunderstanding, GNS logistic center staff will take out all packages within a grouped shipment based on the order information. GNS logistic center staff will not, in response to customer request, extract only some of the packages within a grouped shipment.
9. Please prepare your own bags. All pick-up centers are not including unpacking area.
10. Consolidation goods are not picked up at the GNS logistic Center after a 2-months period deemed to be a waiver.
11. Individual pick-up center inventory location is limited, each delivery date are set with quota restrictions, full of the limit.

Terms of delivery service

1. For use of single-package express delivery, must be less than 200翁cm, the weight of a single piece must 30 kg (KG) or below; if the goods over the length of 200cm or 30kg, need to pay additional Cost HKD180 / RMB160.
2. Group N Ship will use ALINK network as logistics provider
3. Logistics company does not receive or deliver on sundays or public holidays
4. To protect the interests of customers, the logistics company will follow the specified address on delivery order; should there be a need to change the delivery address after the order is confirmed, the customer shall notify the Company as soon as possible
5. New/ updated addresses must be confirmed by the computer system. Otherwise, the shipment order must undergo auditing, lasting at least one working day, to ascertain the delivery fee.
6. The Company is not responsible for any problem that arises during delivery to a work or home address provided by the Customer, that does not belong to the Customer.
7. Delivery area and pre-delivery contact
a. When the designated delivery address is a residential address, the delivery staff will contact the customer using the contact phone number provided in the Group N Ship account, prior to delivery.
b. When the designated delivery address is a commercial area, the delivery staff will not make contact prior to delivery.
c. If contact prior to delivery is necessary, the customer may note “recipient information – delivery notice” when completing the order form.
8. If the first delivery attempt is unsuccessful, the delivery staff will leave a note for the customer to call ALINK hotline 852-23574360 for second delivery arrangements. Second delivery arrangements may have separate charges, please contact the logistic company for further information.
9. Based on regional distribution planning or building plans, the Company has separated regions into the following districts: commercial areas/residential/ non-commercial/ remote areas; different fees for each are set.
10. If the customer-requested delivery address does not have elevators, the logistic company will notify the customer to pick up the shipment on the ground floor. Costs and restrictions of delivering shipments up-stairs (applicable when the recipent address does not have escalators or elevators on the first floor):
a. Weight restrictions: each shipment must be within 10KG, total shipment weight not exceeding 50KG
b. Size restrictions : length + width + height ≦120CM single side length within 60CM
c. For shipment within restrictions, an additional stairs delivery will be charged at $30(HKD)/shipment/flight of stairs (10steps)

11. When verifying shipments, customers must check the package information on the GNS waybill and original packaging of goods before signing verification slip. If a problem arises, contact staff immediately.
12. If the logistic company is unable to deliver shipment after 7 days of the attempt, the shipment will be stored at the logistic company’s warehouse and a storage fee will be charged at $20 HKD per working day.

Note:
The weight calculation method for items that are volumetrically large but light: length (cm) X width (cm) X height (cm) / 6000 = volumetric weight. Shipping costs will be charged according to actual weight or dimensional weight of packages, whichever is greater. (To avoid arguments, it is best for customers to contact the store in advance to inquire about shipment situation)

Terms & conditions of returning or transit service (un-authority items included):

1. GNS has right to reject any un-authority items, customer can:
a. Return the items to origin or transfer to other port (address proven and contact telephone no. must be provided) within free storage period.
b. Collect the items at GNS Pick-up Center within free storage period.
c. The free storage offer for un-authority items shall be fifteen days from the date of receipt of the goods. If there is no arrangement in the free period, the items will be treated as disposable. GNS has full right to handle it in whatever way without advice to customers or consignee.
2. Any damaged or unsatisfied items returning to sender, all costs borne by the customer.
3. Customer choose to collect the items at GNS Shenzhen pick up center. Please email to address: [email protected] or call 5804 9888 notifying customer care department in one day advance to identify goods and shorten pick-up waiting time.
4. All freight arising due to return or transit to be borne by customer. GNS shall not be liable for any indirect loss or other non-subjective loss caused by the delay or loss of the conveyance of the goods.
5. Details about fees of return and transshipment, please can be found at website “Return/Transfer” section.
6. For the process of return or transfer, please visit “New G user instruction”
7. The order cannot be changed or canceled after payment is made and no refund will be arranged by GNS.
8. The domestic transit center do not conduct goods inspection therefore no liability, but will inform customer if any significant damages being found. Customers have to purchase own insurance when necessary.
9. GNS will reserve the right of final decision for any dispute.

Payment Terms and Condition:

Paypal :
1. Charges paid via Paypal shall be settled in Hong Kong Dollars (HKD)
2. 3% service fee + HK$2.50 admin fee (minimum HK$3) will be charged when using PayPal transaction
3. The Company shall not refund should the customer wish to cancel the shipment order, after payment has been completed
4. Should there be a refund of any Paypal transactions, the refund will be deposited into the Customer’s Paypal account within a month.
5. The Company’s payment refund date is different from Paypal’s monthly balance statement date
6. Except for the order number and transaction records, the Company does not store any customer PayPal account information. For all inquiries about the PayPal payment details, please contact your issuing bank.
7. If using PayPal payment, to protect the interest of customers, the Customer must a PayPal account holder
8, In case of any dispute, Group N Ship will retain the right of final decision.

International Credit Card:
1. Charges paid via credit cards shall be settled in Hong Kong Dollars (HKD)
2. 3% service fee + HK$2.50 admin fee (minimum HK$3) will be charged when using credit card transaction
3. The Company shall not refund should the customer wish to cancel the shipment order, after payment has been completed
4. Should there be a refund of any transactions, the refund will be deposited into the Customer’s account within a month
5. The Company’s payment refund date is different from credit card’s monthly balance statement date
6. Except for the order number and transaction records, the Company does not store any customer credit card account information. For all inquiries about payment details, please contact your issuing bank.
7. To protect the interest of customers, the Customer must the credit card holder
8. In case of any dispute, Group N Ship will retain the right of final decision.

Alipay:
1. Charges paid via Alipay shall be settled in Chinese yuan (RMB)
2. The Company shall not refund should the customer wish to cancel the shipment order, after payment has been completed
3. In case of any dispute, Group N Ship will retain the right of final decision.

Bank transfer, ATM or online payment:
1. Payment transfer to HSBC Bank (details as below) –
Banker: Hong Kong and Shanghai Banking Corporation Ltd.
Account Holder: GROUP N SHIP LIMITED
Account No.: 848-531802-001
2. ATM deposit or online payment – Please send the receipt or payment transfer successful screen shot indicating your user number, registered email address / phone number for verification to: [email protected] or weChat: GNS58049888 or WhatsApp 67382821 or upload to GNS website for verification purpose.
3. Customer cannot make any cancellation or changes after payment and no refund will be arranged.
4. In case of any dispute, Group N Ship retains the right of final decision

UnionPay :
1. Charges paid via UnionPay shall be settled in Hong Kong Dollars (HKD)
2. The Company shall not refund should the customer wish to cancel the shipment order, after payment has been completed
3. Should there be a refund of any UnionPay transactions, the refund will be deposited into the Customer’s UnionPayl account within a month.
5. The Company’s payment refund date is different from UnionPay’s monthly balance statement date
6. Except for the order number and transaction records, the Company does not store any customer UnionPay account information. For all inquiries about the UnionPayl payment details, please contact your issuing bank.
7. If using UnionPay payment, to protect the interest of customers, the Customer must a UnionPay account holder
8, In case of any dispute, Group N Ship will retain the right of final decision.

Freight Collect :
1. Only available designated pick-up point / delivery centre can provide freight collect services. Customers will have to check in advance.
2. Payment method selections:
i) GNS Logistics Centre (Tsuen Wan-HiTech) accepts only Octopus payments. (This machine does not have value-added services).
ii) Only the designated pick-up point / centre can accept cash payment (please refer to GNS website for details).
3. Please settle the payment before goods release. If any wrong items or damage, the payment will not be returned and customer should contact sender directly to follow up concerning claims. GNS can assist in handling the goods returned, but need to charge the returning freight. (For all enquiries, please contact our customer service at telephone no. 5804 9888).
4. In case of any dispute, Group N Ship retains the right of final decision.

Logistics delivery contract terms

1. Shipment of contrabands, including items such as counterfeit goods and infringement goods are strictly prohibited. All offenders will be sent to official governmental officers for further investigation and user accounts will be terminated immediately.

2. Shipper or you and Group N Ship (“the Company”) as the carrier shall acknowledge the following terms to abide by as a legally binding contracts. Confirmation of shipment order or payment of shipping services by you constitutes immediate acceptance of and compliance with the terms of this contract.

I. The shipper and the carrier’s obligations and commitments:
1. Shipper or you and your appointed agent ensures that the commissioned shipped goods are in line with national laws, governmental transport sector requirements, and abides by the will of the goods carrier. The company, as the shipment carrier, refuses to carry the following items:
a. All powder, liquid items and discs;
b. High value or a large quantity of electronic products;
c. Drugs or drug -related utensils;
d. Control props, stun gun or simulation toy guns etc;
e. Live animals, plants, seeds, animal fur and its products, herbs or specimen etc;
f. Infringement of trademarks, copyrights or intellectual property goods, offense against morality books, photographs, sculptures or appliances;
g. Flammable, perishable or toxic, explosive, destruction, radioactive, corrosive and dangerous goods;
h. Fragile items (such as the guests sent for the fragile items, once damaged, the company will not make compensation) ;
i. Currency, VAT invoice, receipt or other securities, gold and silver, antiques, precious metals;
j. Non-genuine / fake goods orders, suspected to be non-genuine goods brand. Even if the goods are genuine, but the price is unreasonably low for the goods (In the event the shipment contains a single non-genuine or fake goods, irrespective of whether the goods were lost in the mail, the company will not make any compensation ) ;
k. By the Hong Kong Customs import controls and foreign customs embargoed goods, such as food or Chinese medicines, etc. ;
l. Does not meet the ” Hong Kong Ordinances “, ” Law of the People’s Republic of China on Product Quality “, ” Law of the People’s Republic of China on the Protection of Consumer Rights and Interests” and other administrative regulations, departmental rules and regulations of the national mandatory standards of goods;

2. the Carrier reserves the right to reject unsuitable express packages or transports that, intentionally or unintentionally, conceal the true name and value of goods, or goods which are prohibited by national laws to be carried, mailed or transported. Should there be a breach of law, the shipper or customer are willing to bear all legal and financial liability arising therefrom.
3. The Shipper and the Customer or its agent agree to accept and will make payment for any of the Carrier’s published fees and related storage, returned and transport cost incurred.
4. Should there be pollution or damage to other customer’s goods as a result of the overflow of the Customer’s goods oozing, or leakage of any liquid or solid due to improper packaging of goods or the goods itself, the Carrier will hold the Shipper or Customer responsible for all legal and financial liability
5. Group N Ship Mainland Transit Center will not accept any packages delivered on a Cash-On-Delivery basis.
6. Group N Ship Mainland Transit Center only accepts and deals with the one-waybill number-one package (may contain multiple items from the same shop). If the seller offers a waybill number, but two or more customer’s packages are contained within, Group N Ship reserve the right to reject the packages, or the Company does not assume any liability or loss after parcel arrival.

II. Right of Inspection
1. The Company is entitled to be informed of the nature of the carriage of goods, commodity quantity and weight, so as to assist the government and the transport sector for carried shipments inspection or investigation.
2. Group N Ship commissioned shipments will go through random sampling inspection. If we find items do not meet the “contract of carriage terms” requirements, the Company will refuse to carry.
3. The staff of the Company is entitled to see the goods, to ensure lack of contrabands, before the Customer or the Agent can receive the goods.

III. Right to Detain Commissioned Shipments
1. Should the Shipper, Customer or its Agent fail to pay the contracted shipping and related fees, such that the Carrier is not made before the effective guarantee, the Company reserves the right to detain any commissioned shipments.
2. Any package at our Group N Ship Mainland Transit Center without further shipping instruction or any shipment at the service center not picked up after a 2-months period will be deemed abandoned and will be disposed of.

IV. Disclaimer
1. The Company is not liable for any shipment delays, lost, destroyed or confiscated as a result of circumstances beyond the control of the Company. These includes but are not limited to: war, riots, bad weather, flight delays, severe crash disasters, typhoons, fires, floods, major accidents and other varieties of man-made or natural circumstances, including forfeitures resultant of the Shipper or Customer.
2. The Carrier does not assume any liability for indirect or non-subjectivity losses caused by missing or delayed shipment.
3. The Carrier is not responsible for errors, losses or delays in delivery as a result of the following:
a. Shipper or Customer errors, which includes but is not limited to: incorrectly or incompletely addressed shipment, incorrect contact phone number, recipient change of address, or geographical undeliverable
b. Shipment entrusted violates relevant state policies, laws and regulations, such as shipment of flammable, explosive, pollution, corrosive, toxic types of powder, liquid, and other dangerous goods
c. Various losses caused inappropriate declaration and packaging by the Shipper or Customer
4. The company’s logistics services use the package’s original packaging when it arrives at our Mainland Transit Center as a foundation, then consolidate the packages. As a result, the Shipper or Customer will bear any responsibility in the event any items are damaged due to improper original packaging, did not meet the requirements of the safe transport of goods, or the special nature of the material items (such as important items easily damaged items, etc.) is not indicated to the Company,
5. To protect the interests of customers, with the except of random sample surveying to satisfy the requirements of governmental transport sectors; When receiving packages at the Group N Ship Mainland Transit Center, even at the request of Customer, our staff will not open packages for quality and quantity inspections. The Company is not liable for quantity and quality error, or anything of that nature, of purchased goods, such as shipments have been clearly damaged will be informed to customers, but will not constitute a responsibility to bear, such as customers need to buy their own insurance.

V. Lost of Shipment Claim Procedures
1. In cases where the shipment is missing, please send inquiries via email to [email protected] If it has been verified that shipment is lost due to logistics and transport issues, the maximum compensation can be up to $500 or 3 times the freight (whichever is lower), if Customer requires more protection for their transport goods, Customer should purchase package transportation related insurance from an external source.
2. Coverage includes the shipment arrived Group N Ship Mainland Transit Center only
3. Any claims must be made within 72 hours after shipment is received. To declare, please send an email to our customer service department at: [email protected] with the following information**:
a. Group N Ship or logistic company delivery receipt
b. Screenshot of purchase
c. Customer contact phone number
d. Group N Ship account ID number
e. Recipient address, and related proof of address
f. Photo of shipment’s outer packaging at pick-up or receival (must have clear image of package order number)
g. In regards to trademark shipments, valid proof of genuine goods must be provided (such as formal invoice issued by shops; handwritten documents will not be accepted)

** Compensation information on all new declarations are subject to review by the Company. The audit results will be subject to the final decision of the Company, usually, it takes 7-10 working days to complete review.
4. For late declarations, the Company will have deemed to have completed required delivery without issues; any complaints made afterward will not be accepted.
5. In case of any dispute, Group N Ship retains the right of final decision.

VI. Damage Claim Procedures
1. Customer is obliged to have good communication with Supplier to ensure that purchased goods have durable, sufficient thickness and supportive inner and outer packaging or container during transport; in order to prevent shipment damage during transport caused by improper packaging. The packaging should also contain suitable protective and cushioning material, such as bubble wraps; so when there are multiple items in a package, damage due to friction, collision, shaking or squeezing issued sounds may be reduced. If poor packaging results in damaged goods, the Company will not make any compensation. If customer requires more protection for their transport goods, Customer should purchase package transportation related insurance from an external source.
2. If the goods being transported constituents as ceramic, glass products, special crafts and other fragile items or goods easily folded, Customers are obliged to do the following:
a. Good external packaging: to ensure proper delivery of goods and protect the goods from damage during shipment, it must be packaged within durable package container. Examples include: tough outer carton with nailed wooden frames, to ensure carton can withstand pressure
b. Good internal packaging: ensure the internal packaging have pads and other cushioning material. Each fragile item must be wrapped with the additional thickness-sufficient material, such as bubble wrap or foam paper.
c. Inner and outer packaging must have sufficiently supporting, durability, and adequate protection thickness material.
d. Warning labels: ensure all four sides of the package contain conspicuously labeled “Handle with care” or “Fragile” and other warning labels in Chinese. n the case of goods susceptible to bending and damage, a warning label “Do not bend” should be placed.
3. Group N Ship transit centre will not check or verify of the goods, such as shipments have been clearly damaged will be informed to customers, but will not constitute a responsibility to bear, such as customers need to buy their own insurance.
4. If not above situation, please e-mail to [email protected] for compensation application. The Company will decide, after reviewing of application material, whether to pay compensations. The maximum compensation amount is HK$500 or 3 times the freight (whichever is lower). Therefore, if Customer requires more protection for their transport goods, Customer should purchase package transportation related insurance from an external source.
5. Any claims must be made within 72 hours after shipment is received. To declare, please send an email to our customer service department at: [email protected] with the following information**:
. Group N Ship or logistic company delivery receipt
a. Screenshot of purchase
b. Customer contact phone number
c. Group N Ship account ID number
d. Recipient address, and related proof of address (for delivery options)
e. Photo of shipment’s outer packaging at pick-up or receival (must have clear image of package order number)
f. For late declarations, the Company will have deemed to have completed required delivery without issues; any complaints made afterward will not be accepted.
g. In case of any dispute, Group N Ship retains the right of final decision.

VII. Logistics Claims Conditions
1. After claim has been verified, generally 10 working days are required for complete compensation
2. All compensation amounts are in Hong Kong Dollars (Company reserve rights to make adjustments based on market exchange rate)
3. Refunds can take the following compensation methods:
1. Checks:
1. Customers are required to email to [email protected]: a completed and signed the logistics compensation form, together with a copy of their bank passbook / ATM card; in order for us to fill in the check payee name and make appropriate compensation arrangements.
2. Customers are required to collect their refund checks in person at the office in Tsuen Wan. When collecting the check, the customer must produce their identity cards to verify the identity of the collector. (Temporarily handled by ALINK).
3. Checks must be collected within 3 months period, starting 3 working days after the date of the confirmation email. After 3 months, the check will be forfeited.
4. After cheque has been received, Customer must cash in the cheque at a bank within 6 months of the date written on the check. Requests for overdue replacement checks has a $200HKD handling fee per check.
5. In requests for check replacement due to loss, Customer shall pay HKD$200 handling fee per check.
6. Tsuen Wan collection office address: Room 3, G/F, Hi-tech Industrial Centre, Phase B, 491-501 Castle Peak Rd (Tsuen Wan), Chai Wan Kok, Hong Kong (Office hours: Monday-Friday, 10 am – 4 pm)
2. Bank Transfer:
1. Customers are required to email to [email protected]: a completed and signed the logistics compensation form, together with a copy of their bank passbook / ATM card; in order for us to fill in the check payee name and make appropriate compensation arrangements.
2. Hong Kong customers: Bank transfer cash refund applies only to HSBC, Hang Seng Bank, Bank of China accounts.
3. If the Company does not accept the Customer’s desired bank as an option, compensations shall be made by check refunds.

Mainland package Refund Conditions:

(only the shipment arrived in GNS transit centre and return to Mainland)
Shipper or you and the Company as the carrier shall acknowledge the following terms, to abide by as a legally binding contracts. Effective immediately, payment of shipping services constitutes acceptance of and compliance with the terms of this contract.

I. The shipper and the carrier ‘s obligations and commitments:
1. Shipper, or its appointed agent, ensures that the commissioned shipped goods are in line with national laws, governmental transport sector requirements, and abides by the will of the goods carrier. The company, as the shipment carriers, refuse to carry the following items :
1. Flammable, perishable or toxic, explosive, destruction, radioactive, corrosive and dangerous goods;
2. Of drugs or drug -related utensils
3. Or offense against morality books, photographs, sculptures or appliances
4. Infringement of trademarks, copyrights or intellectual property goods
5. Currency, VAT invoice, receipt or other securities, gold and silver, antiques, precious metals;
6. Live animals, plants or seeds
7. All powder, liquid items and discs;
8. All “Illegal Prohibited Items of Mainland Export” and “Items Prohibited for transportation by law”
2. The Shipper and the Customer agree that the Company reserves the right to reject unsuitable express packages or transports that, intentionally or unintentionally, conceal the true name and value of goods, or goods which are national laws prohibited to be carried, mailed or transported. Should there be a breach of law, the shipper or customer are willing to bear all legal and financial liability arising therefrom.

3. The Shipper and the Customer or its agent agree to accept and will make payment for any of the Company’s published fees and related storage, returned and transport cost incurred.

4. Should there be pollution or damage to other customer’s goods as a result of the overflow of the Customer’s goods oozing, or leakage of any liquid or solid due to improper packaging of goods or the goods itself, the Company will hold the Shipper or Customer responsible for all legal and financial liability

II. Right of Inspection
1. The Company is entitled to be informed of the nature of the carriage of goods, commodity quantity and weight, so as to assist the government and the transport sector for carried shipments inspection or investigation.
2. Group N Ship commissioned shipments will go through random sampling inspection. If we find items do not meet the “contract of carriage terms” requirements, the Company will refuse to carry.
3. The staff of the Company is entitled to see the goods, to ensure lack of contrabands, before the Customer or the Agent can receive the goods.

III. Right to Detain Commissioned Shipments
1. Should the Shipper, Customer or its Agent fail to pay the contracted shipping and related fees, such that the Carrier is not made before the effective guarantee, the Company reserves the right to detain any commissioned shipments.
2. If Logistic company is unable to contact recipient successfully after 3 attempts, shipment will be stored at the Logistic company without further delivery attempts. Further delivery will be charged separately.
3. Any package at our GNS Transit Center without further shipping instruction or any shipment at the service center not picked up after a 2-months period will be deemed abandoned and will be disposed of.

IV. Disclaimer
1. The Company is not liable for any shipment delays, lost, destroyed or confiscated as a result of circumstances beyond the control of the Company. These includes but are not limited to: war, riots, bad weather, flight delays, severe crash disasters, typhoons, fires, floods, major accidents and other varieties of man-made or natural circumstances, including forfeitures resultant of the Shipper or Customer.
2. The Company does not assume any liability for indirect or non-subjectivity losses caused by missing or delayed shipment.
3. The Company is not responsible for errors, losses or delays in delivery as a result of the following:
1. Shipper or Customer errors, which includes but is not limited to: incorrectly or incompletely addressed shipment, incorrect contact phone number, recipient change of address, or geographical undeliverable
2. Shipment entrusted is a violation of relevant state policies, laws and regulations, such as shipment of flammable, explosive, pollution, corrosive, toxic types of powder, liquid, and other dangerous goods
3. Various losses caused inappropriate declaration and packaging by the Shipper or Customer
4, Group N Ship transit centre will not check or verify of the goods, such as shipments have been clearly damaged will be informed to customers, but will not constitute a responsibility to bear, such as customers need to buy their own insurance.
5. The company’s logistics services use the package’s original packaging when it arrives at our GNS Transit Center as a foundation. As a result, the Shipper or Customer will bear any responsibility in the event any items are damaged due to improper original packaging, did not meet the requirements of the safe transport of goods, or the special nature of the material items (such as: important items easily damaged items, etc.) is not indicated to the Company,
6. To protect the interests of customers, with the except of random sample surveying to satisfy the requirements of governmental transport sectors; even at the request of Customer, when our GNS Transit Center receives packages, our staff will not open packages for quality and quantity inspections. The Company is not liable for quantity and quality error, or anything of that nature, of purchased goods.

V. Lost of Shipment Claim Procedures
1. In cases where the shipment is missing, please send an email to [email protected] If it has been verified that shipment is lost due to logistics and transport issues, the maximum compensation can be up to $500 or 3 times the frieght(whichever is lower). After examination, the Company will decide whether to pay compensation. Due to legal issues, Group N Ship is not liable for shipment compensations that exceed the compensation limit. Therefore, if Customer requires more protection for their transport goods, Customer should purchase package transportation related insurance from an external source.
2. Group N Ship is not responsible for goods lost, delayed or damaged in transit between Customer’s supplier and our GNS Transit Center
3. If not above situation, please e-mail application to [email protected], Any claims must be made within 72 hours after shipment is received. To declare, please send an email to our customer service department at: [email protected] with the following information:
a. Group N Ship or ALINK delivery receipt
b. Screenshot of purchase
c. Customer contact number
d. Group N Ship account ID number
e. Recipient address, and related proof of address
f. Photo of shipment’s outer packaging at pick-up or receival (must have clear image of package order number)
4. It is assumed that after an appropriate time frame (72 hours), all shipments have been
accepted without issues; any complaints made afterward will not be accepted.
5. In case of any dispute, Group N Ship will retain the right of final decision.

VI. Damage Claim Procedures
1. The customer is obliged to have good communication with Supplier to ensure that purchased goods have durable, sufficient thickness and supportive inner and outer packaging or container during transport; in order to prevent shipment damage during transport caused by improper packaging. The packaging should also contain suitable protective and cushioning material, such as bubble wraps; so when there are multiple items in a package, damage due to friction, collision, shaking or squeezing issued sounds may be reduced. If poor packaging results in damaged goods, the Company will not make any compensation.
2. If the goods being transported constituents as ceramic, glass products, special crafts and other fragile items or goods easily folded, Customers are obliged to do the following:
a. Good external packaging: to ensure proper delivery of goods and protect the goods from damage during shipment, it must be packaged within durable package container. Examples include: tough outer carton with nailed wooden frames, to ensure carton can withstand pressure
b. Good internal packaging: ensure the internal packaging have pads and other cushioning material. Each fragile item must be wrapped with the additional thickness-sufficient material, such as bubble wrap or foam paper.
c. Inner and outer packaging must have sufficiently supporting, durability, and adequate protection thickness material.
d. Warning labels: ensure all four sides of the package contain conspicuously placed “Handle with care” or “Fragile” and other warning labels in Chinese. n the case of goods susceptible to bending and damage, a warning label “Do not bend” should be placed.
e. If any one of the above requirements are not followed causing poor packaging and the goods are damaged during shipment, the Company will not make any compensation.
3. Group N Ship transit centre will not check or verify of the goods, such as shipments have been clearly damaged will be informed to customers, but will not constitute a responsibility to bear, such as customers need to buy their own insurance.
4. If not above situation, please e-mail application to [email protected], after examination, the Company will decide whether to pay compensation of up to 3 times the shipping cost
5. Any claims must be made within 72 hours after shipment is received. To declare, please send an email to our customer service department at: [email protected] with the following information:
a. Group N Ship or ALINK delivery receipt
b. Screenshot of purchase
c. Customer contact number
d. Group N Ship account ID number
e. Recipient address, and related proof of address
f. Photo of shipment’s outer packaging at pick-up or receival (must have clear image of package order number)
g. It is assumed that after an appropriate time frame (72 hours), all shipments have been accepted without issues; any complaints made afterward will not be accepted.
h. In case of any dispute, Group N Ship will retain the right of final decision.

VII. Logistics Claims Conditions
1. After the claim has been verified, generally 10 working days are required for complete compensation.
2. All compensation amounts are in Hong Kong Dollars (Company reserve rights to make adjustments based on market exchange rate)
3. All compensation amounts are in the form of payment by customer and return to payer through following ways either:
PayPal > PayPal
Credit Card Payment > Processed by Bank
Cash / Octopus Card / Bank Transfer > By check
Alipay > Alipay